FAQ

When will my order arrive?

Stickers, Prints & Pins – Orders are shipped out within 5 – 7 business days. Delivery times vary due to weather/holidays. Delivery time is around 1 – 2 weeks within Canada, and 2 – 4 weeks for the United States.

Custom Orders – these should be purchased with a shipping upgrade to include tracking, otherwise times cannot be guaranteed. See shipping upgrades @ the checkout for specific delivery times.

I need a custom order for a specific date

If you’d like a rush order (1 week completion time or less), please contact me through email. You can also contact me through direct message on Instagram.

 

My order hasn’t arrived yet

On rare occassions (I’ve only had this happen twice throughout 800 + orders), parcels will get lost in the mail system. Usually, they are returned to me in 1 – 3 months.

However, if you have not recieved your item 1.5 months after I’ve marked it as ‘shipped’, please kindly contact me, so I can either issue a refund or send a new product.

Please do not leave a review of the product if you haven’t recieved it. Many thanks in advance for your patience! I’ll do everything I can to help you out 💖

 

Do you accept returns?

I do not accept returns for any merchandise including custom orders. If your item was damaged in transit, kindly send proof of the damage to me – mooneyesartist (at) gmail.com, and I will be happy to assist you.

 

Can you make custom stickers for me?

Yes! Please contact me in advance for pricing 🙂

 

 

 

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